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Reviews about Staples

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  December 25, 2019, by Clara Sanchez
  I went in to have my phone screen fixed, and they were having a special for 50% off a new battery. I got the battery too, since my phone is a couple years old and I was noticing it drain faster than before. After 45 minutes, I got my phone back. Seemed fine, until I got home - my wifi and bluetooth were not working half as well as before. I would get 1-2 bars when right next to a router, and my headphones would cut out if I put my phone in my back pocket... I went back to ask for help, and they said "we only fix screens." So I went to UBreakIFix and they gave me a free diagnostic, saying that I needed my wifi antenna replaced but that Staples should be responsible for it. I went back to Staples to either get them to fix it or to pay for the fix since they "only fix screens," and lo and behold, it turns out they fix the rest of the phone too, but not on site. So I sent my phone out on a Wednesday, told it would be ready Monday or Tuesday. I came back Monday, ready to have a phone again after almost a week, and I get told that the new estimated delivery is Friday. I wait and call on Friday with a friend's phone, and I get a short response of "we emailed and called you." I had already told them I didn't have any other number, so they were calling the phone that was turned off in the box in their store, and I have literally no emails from Staples other than the review link from the original screen replacement. So I come into the city and get my phone, and the tech says that there was nothing wrong with the wifi and bluetooth, and it was the battery... which had been replaced a month ago with the screen... by Staples. There's no offer of a refund for wasting my time, or selling me a faulty battery to begin with, so I'm livid. On top of all that, as soon as I get home, I find that the wifi and bluetooth are still in terrible condition. I give up on this sorry excuse of a service, and order my own flex cable replacement kit for $7 on Amazon. After about an hour last night, I now have full bars of wifi and full range of bluetooth again. So thanks for literally nothing, Staples.