Kay Jewelers in New York, NY Closed now

Reviews about Kay Jewelers

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  January 12, 2020, by Nicole D
  I ordered my replacement battery on 3/11. The agent stated 3-4 weeks. When I didn't get a call I call on 4/6 i attempted to call but could not get through, I thought it was strange and then called again on 4/10. Again I couldn't get through, I called multiple times, the line was either busy or it just kept ringing, I literally called over 5 times because I really thought I had the wrong number the first few times... When I finally got through the person stated that they were having issues with the computer system and that my order was going to take another week. I waited the week and then called on 4/19 still issues with the phone and they told me that they it would still be a few more days. I finally called back on 4/24 or4/26 can't remember because I called so many times at that point, and I called to actually complain and speak with a manager and the agent put me on hold for a few minutes and came back on the phone and told me that my watch was there and I could pick it up anything? Ludicrous. I was out of town so I picked it up on 5/3 and the agent didn't even have my name on file? No cell phone, nothing- how would you have found my watch had I lost my receipt. My fiance and I originally were in there looking for wedding bands and I am pretty horrified by the customer service. I honestly feel like a credit is due for the lack of customer service and attention to detail. I work as a Relations Manager and the fact that I reached out to corporate to fix the situation and no response is unheard of.