Design Within Reach in New York, NY Closed now

Reviews about Design Within Reach

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  December 08, 2019, by Dominique Gentile
  I rarely write reviews but felt compelled by my most recent experience in this store.... I visited this location to look at upholstery options for the Eames Lounge and Ottoman with the intention of purchasing. I approached a sales associate with a question regarding the differences in the leather qualities, hand and finishes. I mentioned that I have a small dog and was wondering which article might provide the best wear over time. Through a snorted laugh, I was told that my question was impossible to answer since no leather is "dog proof". Initially, I tried to clarify, explaining I wasn't expecting anything to be indestructible. I was wondering if there was a grain or finish that scratches or general wear may be less visible on... I was again quickly rebuffed at which point I decided to leave. As I began to back up, the associate asked if he could help me with anything else. I replied that I was truly taken aback and somewhat confused by the condescending manner in which I was being answered. Another associate was quick to jump in, informing me that no one was being condescending through a smirk... Ok, whatever... Design Within Reach, are your sales associates in the business of selling furniture to customers? Or mocking them? Seems to me that it would be in their best interest to answer any and all questions presented to them in a helpful, professional and friendly manner. Certainly one of the most bizarre and disapointing retail experiences I've had.